| Management is concerned about the quality of resources because it has a real impact on performance – better sales people win better customers, faster, better products drive stronger customer growth and sales, better equipment causes fewer faults, and so on. Read on as we further build on the simple example of skills amongst call-center staff from Briefing 26… |
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I see strategy+business is reporting one effort to deal with this crisis – in the oil industry [The Digital Oilfield Advantage]. Here’s another sector with a tidal wave of professionals rapidly flowing towards retirement – click here for an extract from chapter 6 of Strategic Management Dynamics which discusses where this tidal wave came from [thanks to Prof Mukul Sharma of Uni of Texas for his extensive research on training and employment of petroleum engineers].
