Just had a notification of a forthcoming web-briefing on this from Harvard Business School to be led by Professor Thomas DeLong, co-author of When Professionals Have to Lead. [Amazon US link] [Amazon UK link]. Should be excellent for senior folk trying to manage one of these organizations.
Anyone who would like a light but instructive business game on just some of the strategy challenges in a professional firm could take a look at the Professional Services Microworld.
